The IT Service Continuity Manager is responsible for managing risks that could seriously impact IT services.IT Service Continuity Manager - Process Owner IT Service Continuity Management templates and checklists:. Key Performance Indicators (KPIs) IT Service Continuity Management.A Test Report is created for example during Release tests in the Service Transition stage or during tests carried out by Availability, IT Service Continuity or Information Security Management. A Test Report provides a summary of testing and assessment activities.The plans contain detailed instructions for returning specific services and/or systems to a working state, which often includes recovering data to a known consistent state. Recovery Plans are created mainly by Availability and IT Service Continuity Management.The ITSCM Strategy is underpinned by more detailed ITSCM Plans, describing how continuity is ensured for specific disaster events and services. The IT Service Continuity Strategy should be based on a Business Continuity Strategy. It includes a list of Vital Business Functions and applied risk reduction or recovery options. The IT Service Continuity Strategy contains an outline of the approach to ensure the continuity of vital services in the case of disaster events.ITSCM Plans usually include references to more detailed Recovery Plans with specific instructions for returning systems to a working state. It specifies the measures to enhance the resilience of services and describes how to effectively respond to a disaster event. IT Service Continuity Plans underpin the ITSCM Strategy, describing how continuity is ensured for specific disaster events and services.The IT Service Continuity Report is created at regular intervals and provides other Service Management processes and IT Management with information related to disaster prevention.This document is maintained and circulated by IT Service Continuity Management to all members of IT staff with responsibilities for fighting disasters. A catalogue of all information that is relevant in the event of disasters.Most importantly, the guideline defines the first steps to be taken by 1st Level Support after learning that a (suspected) disaster has occurred. A document produced by IT Service Continuity Management with detailed instructions on when and how to invoke the procedure for fighting a disaster.The Business Continuity Strategy is prepared by the business and serves as a starting point for producing the IT Service Continuity Strategy. An outline of the approach to ensure the continuity of Vital Business Functions in the case of disaster events.A schedule for the regular testing of all availability, continuity and security mechanisms, jointly maintained by Availability, IT Service Continuity and Information Security Management.The following ITIL terms and acronyms ( information objects) are used inthe IT Service Continuity Management process to represent process outputs and inputs:Īvailability/ ITSCM/ Security Testing Schedule Process Objective: To review if disaster prevention measures are still in line with risk perceptions from the business side, and to verify if continuity measures and procedures are regularly maintained and tested.Process Objective: To make sure that all preventive measures and recovery mechanisms for the case of disaster events are subject to regular testing.This includes the design of risk reduction measures and recovery plans.
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